Arguing with Team Members

Kris Plachy: Hey, I'm Kris Plachy, host of the Lead Your Team podcast. Running a million dollar business is not easy, and whether you are just getting started with building your team or you've been at this for a while, I'm going to bring you honest, specific and clear practices you can use. Right now today to improve how well you lead your team.

Let's go ahead and get started.

Well, hello and welcome. This is another episode that I referred to last week. I want, there were a couple sort of client observations I wanted to share with you. And so today we're gonna talk about arguing. So I wanna start by telling you a story. So several years ago I was leading a workshop and I was talking to a woman in the class who had a new boss.

So this was a workshop for supervisors. Okay. So she had a new boss and her new boss had new expectations. And frankly it sounded like her new boss had done a really good job explaining her expectations and defining what she was looking for. And so this woman that was in my workshop didn't like her new expectations and thought they were unreasonable.

And so I asked her, well, how is everybody else doing? Cuz there were about five or six other people on her team who had to do the same kind of work. I said, how's everybody else doing? And she said, well, they're doing fine. They're all hitting the goal. And I said, well, I don't think the goal's unreasonable then.

If. Other people are able to achieve it? Well, she got pretty mad at me because of course she thought I was taking the side of the boss and I wasn't. I was just coaching her and trying to help her gain some self-awareness. So we go to lunch and I'm sitting at my table, my little desk where I was teaching, and one of the other women in the class who it was a friend of hers, came over to the table and she was a really tall person and imposing, and she came up to me and she said, are you saying that what her boss did was right?

And I said, no, I'm not saying that at all. I'm just asking her to pay attention to what her story is about her boss and maybe her boss. Maybe those expectations aren't reasonable, but if she changed her mind, maybe that's possible. Well, this woman, I looked at her and I thought, oh dear, she's upset.

And I looked at her from my sitted position and she was, I said, are, are we in an argument? She was not amused, but I didn't realize she was in an argument with me. I wasn't. I didn't know we were in an argument, so I stood up. And I said, I, I have no skin in this game. I don't care. I'm not gonna have an argument with you about it.

This is ridiculous. I'm out. She went off to lunch and we had a rough rest of the afternoon. I think she sat there with her arms crossed because she just wanted to fight me. She wanted to argue and prove herself right. I'm like, I don't, I got nothing. A lot of my clients. Now, this is true, I've been coaching leaders for years, right?

And I have had managers and leaders get in fights with their employees. I like lots of them. And of course I have such a different perspective because I was raised by a single mom and you didn't fight in my house. You talked, can we talk about this? Can we have a conversation? It was very like, can we talk?

And so it was always, God, no, I don't want to talk. I, I actually would rather have been yelled at. That's what I thought at the time. And then I have family members though, who are like from New York, and you go into their house and everybody just yells at each other. Yeah, yeah, they're just loud and yelling all the time.

So much of your perspective about how to communicate comes from your family of origin. It just comes from your experience. And then we make assumptions that other people share. That and they don't. Okay, so your job first as a leader is to have the understanding that other people don't think about things the same way I do.

I have a lot of clients who say, well, if I have to talk to her about her performance, that's very confrontational. And I'm like, no, it's not. It's a conversation. But to someone else because of their life experience, it is confrontational to them, which of course changes how they show up. But arguing.

So the, the way that I define arguing is when we are elevated, our voices are escalated, our body language is escalated. We are not giggling and having fun, and we are yelling, insulting, chastising, and then maybe even passive aggressing, and then walking away. Arguing. Okay. Just so we have a common understanding of what an argument is, is when both of us are like, and we're not just duking it out over an idea, we're arguing over right and wrong, and we are doing so in a way that is just not constructive.

I believe as a leader there is no place for you to participate in that ever. So let me tell you why and we can decide if you like my ideas or not. When you're in the leadership role, you automatically carry the biggest stick. So the, you can see this is true in so many places. People forget this, right?

Leaders forget they already de command authority just because of their role. Their title. And that's not just true of, CEOs, women who run their own company. That's true of a teacher in a classroom, a principal at a school, a parent, right? A lifeguard at the, at the pool, whoever's in charge already has a big stick.

So you're already in the room more predominantly energetically with your role, with your title than others. Okay? So let's keep that in mind. So you, when when you argue you are, you are lowering the vibration of a conversation, you're pulling it down into a place where it's not constructive. And as a leader that isn't useful for you.

It's, and one of the things I say is this is not a good look. It's not a good look. So if someone were to come into you and be pretty cross with you. Hey, Chris, I can't believe that you blah, blah, right? Whatever they say, they're like cross, they're upset, they're mad, they're poking. They're like picking at me.

I do not indulge or engage that because that's not the tenor of conversation that I believe creates a constructive culture, and so I don't indulge it. So if someone were to walk into my office and do that and be cross and attacking, I would encourage them that maybe now's not the best time for this conversation and we could talk about it later.

I'm not indulging it. It doesn't, it's not gonna solve anything. That kind of communication, yelling, insulting. So that for me is how we first of all establish in our culture the way that we're gonna communicate. And if you are the arguer, this is a big thing to pay attention to. Because there are some of you listening to this who I know pick fights.

You may not even know you're doing it, but you're already the most powerful person in the room if you're the boss, if you own the company, you don't have to fight with people. And if you are that unmanaged, if your emotion is that unstructured and managed for you, that is not, when you talk to your team, feel a little luxury.

I don't mean to be, but I just wanna remind you like you don't have to talk to people when you're really upset. It's okay. Take a breath, walk away. All it takes is one blow up to really fracture a relationship with somebody on your team. It's not worth it for that momentary like release of. Yelling or, so I think if this is a challenge for you, then we really wanna work on how you're managing your emotions. Because what that means when someone just blows up, gets angry, that just tells me there's a lack of awareness and a lack of an ability to manage their emotions, which doesn't mean that you're broken or wrong, it just means it's a skill you haven't developed yet.

And that's a, it's a critical leadership skill. It's, one of the, I, I taught my people in my lab this month, emotional triggers for female entrepreneurs, how to deal with it. When you are triggered and you become angry, what is your procedure gonna be when that happens? That's part of what I help my clients with, because you need one, if you don't wanna be known as that person.

And having a culture that is about arguing is, Not constructive for the team. I think it's a top talent detractor. Okay? Now, if you have someone on the team who's an arguer, we gotta manage that too. That's a behavior, and we need to run that through your values, your expectations, and help them understand that this approach to communication is a no-go here.

And we need to help them understand what's gonna happen if they try it again. If you come in hot and bothered or if you elevate and escalate a conversation, I will not participate in it with you. I'm not indulging arguing. I will be happy to have a conversation with you, but not one that's based in pure emotion and poor management of myself, absolutely not.

Is it okay to feel anger? Yeah. Something wrong with the emotion of anger. I, we have to feel all of these emotions, you guys, we don't suppress emotions, but you don't have to work out your anger with other people because I don't know if you're like me, never forget one time I was at a soccer game and one of these kids, my daughter was a keeper, is a keeper.

She's a soccer goalie, and she, she was little. She was like 10. And she got knocked down. She went to get the ball and this girl kicked her in the face or something terrible. It was awful. She was little, little girl, and the parents on the other team were like chastising and insulting my daughter and laughing about it.

And I literally, I had that moment where I saw red and I lost my mind. I'm like, oh, it's a good thing I don't have a machete in my pocket because I would've just charged this, the parent soccer line. It's a sideline. I was so mad and I was screaming at the wrath of my husband's I think maybe you should go to the car.

I did. So you, we all know like anger happens. Listen to me. It just doesn't have any place at work. It's like I tell my, my people too, like whatever that is that you do with your husband at home, please don't do that here at work. That whole passive aggressive silent treatment thing, I don't, we don't do that here.

I don't have anybody that does that, but I have, this is a playground for emotional. Emotionally mature adults, but we have to model that. And there will be people who won't know how to deal with that. And if again, and if this is you, you really lose your cool, I, I would love to help you with that because it's fixable and that, and what, what bothers me for you about that is it takes away from your value and your gorgeousness as a leader and as a woman and your vision.

When all I hear about what, because it sticks, your anger sticks with me. It doesn't go away if I'm your team member. And then it changes my behavior. And, being angry with people and arguing with people can often be a form, a subtle form of manipulating their behavior so that they won't ever do something again to make you angry out of their own fear.

It's not a useful. Leadership technique, and I really do believe that most people who get very angry and argue, they don't realize the impact. They don't know what they're doing, and they also don't know how to change it. Because like I said, a lot of this comes from how you were able to be seen and heard as a child.

And I'm not a psychotherapist, so I'm not, but Right. If you yelled in your family when you were a kid, It's likely that's how you part of your communication style or the opposite, you completely cower when people yell. So there's no place for arguing at work, and that starts with you. And so if you have this issue in your business, I would first just ask you to talk about it with yourself.

Get some coaching, get a plan in place for how you're gonna manage yourself. And then you might wanna extend that conversation to the team that just, just say, look, I know this has been a dynamic year and it's gonna change. I don't wanna do this anymore and here's why, and here's how we're gonna fix it.

Tell the truth. Okay? All right, so we are building the interest list. We're getting pretty close y'all to opening up enrollment for the had a C e O program for April. I would love to meet you, work with you. Help you do all the things. We have an incredible lineup of guest experts as usual. It, it's a game changing program.

If you go to how to ceo register.com, we have a lot of information there for you. Client testimonials, things you can find out. But we really We're really proud of what we're doing here and of the community that we're creating of amazing women who are leading businesses and doing so authentically with their own voice, but still having the kinds of structures in place that help them lead and manage people better.

Okay, I hope to see you. In April. Have a good rest of the day. One more thing before you go. In a world of digital courses and online content, I like to work with my clients live because I know that when you have someone you can work with, ask questions of and meet with, you're so much more likely to get the success that you want.

So head on over to how to ceo live.com. To learn more about our very exciting, very exclusive program just for female entrepreneurs. We'll see you there.